Effective Date: [01/SEP/2025]

Nuvora Agency (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (www.nuvoraagency.com.au) or our services.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, business details.

• Payment and billing information when required for services.

• Technical information such as IP address, browser type, device, and cookies.

• Any information you voluntarily provide through forms, emails, or surveys.

2. How We Collect Information

• When you contact us through our website forms or email.

• When you subscribe to newsletters, request quotes, or engage with our services.

• Through analytics tools (e.g., Google Analytics) that help us improve website performance.

• From third-party platforms if you interact with our ads or social media.

3. Why We Collect Your Information

We collect and use personal information for purposes including:

• To provide and improve our services.

• To respond to enquiries, requests, or customer support.

• To process payments and manage accounts.

• To send marketing communications where you have opted-in.

• To comply with legal and regulatory obligations.

4. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and improve functionality. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

5. Disclosure of Information

We may share personal information with:

• Legal authorities when required by law.

We do not sell or rent your personal information to third parties.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Measures include firewalls, encryption, and restricted staff access. However, no method of transmission over the Internet is completely secure.

7. International Transfers

If your information is transferred outside Australia, we will take steps to ensure that appropriate safeguards are in place to protect your privacy.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information.

• Request corrections to inaccurate data.

• Withdraw consent for marketing communications.

• Lodge a complaint if you believe we have breached privacy obligations.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”.

10. Contact Us

If you have any questions, requests, or complaints regarding your privacy, please contact us:

📧 Email: info@nuvoragency.com

🌐 Website: www.nuvoragency.com